All our artworks are made-to-order and are carefully handled and packed by our team prior to shipping to ensure they leave and arrive in perfect condition. We pride ourselves on keeping customers happy.
We will happily replace your artwork if an item arrives damaged or is not representative of the item chosen on the website. No extra cost will incur, of course. Please contact us within 10 days upon received your order should any replacement required.
All our products are custom made to order according to the design, size and framing options you choose; we are unable to return these items back into stock as it’s unlikely another customer will choose the same options as you. Therefore, we do not accept returns based on change of mind. Please choose carefully and make sure you are happy with your choice before purchasing.
We offer FREE RETURN and FULL REFUND if any quality issue. Returned item will be picked up by our courier at our cost.
In order to begin the replace/refund process you must send an email to [email protected] stating the following information:
Customer Name: (the person who purchased the order)
Please contact us within 10 days upon received your order. Once this information is received and confirmed, you will receive a confirmation email notifying you of the refund. Please be advised it may take a few weeks for a refund to appear on your credit card statement.
We, however, are unable to accept returns or exchanges because of change-of-mind or ordering the wrong sizes. Please make sure you measure your space, double check the sizes before placing an order.