Shipping policy
All artwork is made to order and meticulously printed and framed in-house by our dedicated Printing Studio and Framing Factory teams. Once your order has been completed and handed over to our courier partners, you will receive an email with full tracking details so you can follow its journey to you.
What Delivery Options Do You Offer?
We offer a range of delivery services to ensure your artwork arrives safely and in the way that best suits your needs.
Standard Delivery
Our standard delivery option is a reliable drop-off service handled by our national courier partners, including Couriers Please, TNT, Allied Express, and Australia Post. Once dispatched, you’ll receive tracking details so you can follow your order every step of the way.
If you would like a quote for Premium Delivery or Installation, please contact our team and we will be happy to assist.
Do You Offer a Collection Option?
Yes, absolutely! Our Workshop is open Monday–Friday, 9:00am–3:00pm.
Once you receive notification that your order is ready for collection, you are welcome to visit anytime during these hours to pick up your artwork.
If you have specific timing requirements or need assistance on arrival, just let us know — we’re always happy to accommodate wherever possible.
Production Timeframes
All orders are dispatched from our Melbourne Factory in Doncaster.
Every Artwork is custom made by our teams.
Below are the standard turnaround times for our collections and Fine Art products:
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Print Only Orders: Approx. 1 business days
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Framed Artwork Collections: Up to 4 business days
Please note that these timeframes refer to production only and do not include courier transit times.
International Delivery
Due to shipping logistics, and international shipping costs, framing options are not advised for International Orders. Please contact us at store@arthouseco.com.au if you would like an International Shipping quotation. Unframed prints are sent in an Art Tube via our selected international couriers.
Transit Times
| Delivery Method | Transit Time |
| Metro Areas within Australia | 1-3 business days |
| Non-Metro Areas within Australia | 3-10 business days |
| International | contact our team |